Effective Date: 06 September 2026 This shipping policy applies to all orders placed on sovaryhome.com operated by L.E.A. PTY LTD.
Order Changes Once an order has been dispatched, we cannot change your shipping address or cancel the shipment.
Free Shipping Coverage We offer FREE STANDARD SHIPPING on all orders, no minimum order value required. Free shipping is available to the following destinations: All European countries, United States, Hong Kong. We do not ship to regions outside the listed territories at this time.
Order Processing Time Orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays in Australia. We will send you a shipping notification email with tracking number once your parcel is dispatched.
Estimated Delivery Time United States: 7–14 business days All European Countries: 8–16 business days Hong Kong: 5–10 business days Delivery estimates are not guaranteed. Delays can be caused by customs clearance, local courier disruptions, peak holiday seasons, or force majeure events.
Customs & Import Duties Customers are responsible for any import duties, customs fees, taxes or local charges imposed by the destination country upon arrival of the parcel. Please check your local import regulations before placing your order. We will not cover customs or import taxes.
Delivery Address You must provide a complete and accurate shipping address. We are not responsible for lost parcels caused by incorrect or incomplete addresses provided by you. If a parcel is returned to us due to invalid address, the customer may be responsible for reshipping fees.
Lost or Damaged Parcels If your parcel is marked delivered but you have not received it, please contact us within 7 days of delivery status update. We will assist you to open an investigation with the courier. For damaged goods upon arrival, you must provide photos of the outer packaging and damaged items within 48 hours after receiving the package.