Effective Date: 06 September 2026 This return and refund policy complies with Australian consumer law and applies to all purchases at sovaryhome.com operated by L.E.A. PTY LTD.
How to Start a Return Email our support team at service@sovaryhome.com with your order number and return request. We will send you return instructions and return authorisation number. Do not send items back without prior authorisation.
Return Eligibility You may request a return within 30 calendar days from the date you receive your goods. Items must be unused, unwashed, in original condition and packaging. Customised, made-to-order products are not eligible for return unless defective. Our home textile products including pillow covers, rugs, throws and curtains can be returned if they meet the above condition.
Non-Returnable Cases Items damaged due to improper use, washing, modification by customer are not eligible for refund or exchange. If you receive the correct item and simply change your mind, return shipping cost shall be borne by you.
Damaged, Defective or Wrong Items If the product arrives damaged, defective, or you receive an incorrect item, please contact us at service@sovaryhome.com and provide clear photos of packaging and product within 48 hours of delivery. After verification, we will arrange free replacement or full refund. We will cover return shipping cost for defective/wrong items.
Refund Process Once we receive and inspect the returned goods, we will process your refund. Refunds will be issued to your original payment method used at checkout. Refunds via Stripe typically take 3–10 business days to reflect in your account, depending on your bank’s processing speed.
Partial Refunds Partial refunds may be granted for items that are not in resalable condition, at our discretion.